This policy explains what personal data STHIR Ventures Private Limited ("STHIR", "we", "us") collects through this website and the STHIR application at os.sthirventures.com, why we collect it, and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the rules made under it.
Who is responsible for your data
STHIR Ventures Private Limited decides how the data described here is used.
- Company
- STHIR Ventures Private Limited
- CIN
- U46633PB2026PTC069919
- Registered office
- 1695, New Kailash Nagar, Street No. 4, Basti Jodhewal, Ludhiana, Punjab 141007
- hello@sthirventures.com
- Phone
- +91 98720 47200
What we collect
When you contact us
The contact form asks for your name, company, work email, and optionally your phone number, the plan you are interested in and a message. If you email, call or message us on WhatsApp, we receive whatever you choose to send.
When your business uses STHIR
- Account details for each user: name, email address, role, and the organisations they can access.
- Sign-in and security records: when users sign in, two-factor authentication settings, and the audit log of postings, edits and approvals.
- Billing details: the business name, address and GSTIN we invoice, and the payments made to us.
Data your business stores in STHIR
Your organisation enters its own records into STHIR, such as customers, suppliers, contact people, invoices and ledgers. For that data, your organisation decides what is collected and why, and we handle it only on your organisation's instructions, to provide the service. We do not use it for any other purpose.
Why we use it
- To reply to your enquiry, arrange a demo and send you a quote.
- To set up, run, secure and support your STHIR account.
- To invoice you and keep the accounting and tax records the law requires.
- To tell you about changes to the service, security issues or your account.
- To meet our legal obligations and respond to lawful requests.
We do not sell personal data, and we do not use it for advertising. We use your data only with your consent or where the law otherwise allows it, for example to perform the service you asked for or to keep records the law requires.
Who we share it with
We use a small number of service providers to run the website and the application. They handle data only on our instructions:
- Amazon Web Services (AWS) hosts the STHIR application and its backups.
- Vercel hosts this website.
- Formspree receives contact form submissions and forwards them to us.
- Google Workspace provides our email.
- Payment providers, when you pay us online.
Some of these providers may store or process data outside India. We may also share data where the law requires it, for example with tax authorities or in response to a valid court order.
How we protect it
- Each organisation's records are kept separate from every other organisation's.
- Users sign in with a password and a code from an authenticator app.
- Access is limited by role, and changes are recorded in an audit log.
- The data in the application is backed up every day.
No system is perfectly secure. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.
How long we keep it
- Enquiries: for up to two years after our last contact, unless you become a customer.
- Account data: while your subscription is active. After it ends, your organisation has 30 days to export its data. We then delete it from the live system, and it is removed from backups as they are replaced.
- Invoices and payment records: for as long as tax and company law require us to keep them.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update it;
- erase it, where we are not required to keep it;
- withdraw a consent you have given, for the future;
- nominate someone to exercise these rights if you die or cannot act.
Write to hello@sthirventures.com. If your data is held in STHIR by a business that uses it, we will pass your request to that business, which decides how to respond.
Cookies
This website does not use analytics or advertising cookies. The STHIR application uses only the cookies and browser storage it needs to keep you signed in and secure.
Children
STHIR is a service for businesses. It is not meant for anyone under 18, and we do not knowingly collect their data.
Grievances
If you have a concern about how we handle your data, contact our grievance officer, Sunny Kumar, at hello@sthirventures.com or at our registered office. We aim to reply within 7 working days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If a change materially affects how we use your data, we will tell customers by email before it takes effect.