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Terms of service

The agreement between your business and STHIR Ventures Private Limited for using STHIR.

Last updated 12 November 2026

These terms govern your use of this website and of STHIR, the business software provided by STHIR Ventures Private Limited ("STHIR", "we", "us"). By signing up or using STHIR, you agree to them on behalf of your business ("you").

Company
STHIR Ventures Private Limited
CIN
U46633PB2026PTC069919
Registered office
1695, New Kailash Nagar, Street No. 4, Basti Jodhewal, Ludhiana, Punjab 141007

1. The service

STHIR is online software for sales, purchases, inventory, GST, receivables, payables and accounting, available at os.sthirventures.com. We may also provide implementation, data migration, training and customisation services, as agreed with you in writing.

2. Accounts and users

  • You must give accurate details when you sign up, and keep them up to date.
  • You decide who in your business gets access and which role each person has. You are responsible for what your users do in your account.
  • Each user must keep their password and authenticator device to themselves. Tell us straight away if you think an account has been misused.

3. Plans, fees and payment

  • Plans are priced per organisation, as shown on our pricing page or in a quote we give you.
  • Prices exclude GST, which is charged at the applicable rate, currently 18%.
  • Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period unless cancelled.
  • Each plan includes a set number of users, e-way bills, GSTIN lookups and storage. Additional users are charged at the rate shown for your plan.
  • We may change our prices. We will give you at least 30 days' notice, and the change applies from your next renewal.
  • If an invoice is unpaid 15 days after its due date, we may suspend access after telling you. Your data is not deleted during a suspension.

Cancellations and refunds are covered by our refund policy.

4. Your data

  • The data you enter into STHIR belongs to you. You give us permission to store and process it only so that we can provide the service to you.
  • You can export your lists to CSV at any time.
  • We handle personal data as described in our privacy policy.

5. Your responsibilities

  • You are responsible for the accuracy of the data and documents you create.
  • STHIR helps you prepare GST figures, invoices and e-way bills, but you remain responsible for your tax returns and compliance. Review the figures, or have your accountant review them, before you file.
  • You must not use STHIR for anything unlawful, try to access another organisation's data, interfere with the service or its security, or resell it without our written agreement.

6. Availability, support and backups

  • We work to keep STHIR available at all times, but it may be unavailable during maintenance or for reasons outside our control. Where we can, we schedule maintenance outside business hours.
  • Support is provided as described for your plan.
  • We back up the data in STHIR every day. Backups are for recovering the service, and do not replace keeping your own exports of important records.
  • Some features depend on government systems, such as the GST and e-way bill portals. We are not responsible when those systems are slow or unavailable.

7. Our software

STHIR, its design and its code belong to us. Your subscription gives you the right to use the service for your business while the subscription lasts. It does not transfer any ownership.

8. Confidentiality

We keep your business information confidential and use it only to provide the service. We ask you to do the same with any non-public information we share with you about STHIR.

9. Ending the agreement

  • You can cancel as described in our refund policy.
  • We may end or suspend your access if you seriously breach these terms and do not put it right within 15 days of our notice, or straight away if the breach puts the service or other customers at risk.
  • When your subscription ends, you have 30 days to export your data. After that we delete it, as described in our privacy policy.

10. Limits on our liability

  • STHIR is provided as it is. We do not promise that it will be free of errors or suitable for every purpose.
  • We are not liable for indirect losses, such as lost profit, lost business or penalties arising from your filings.
  • Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
  • Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will tell customers by email at least 30 days before a material change takes effect. If you keep using STHIR after that, the new terms apply.

12. Law and disputes

These terms are governed by the laws of India. Any dispute will be decided by the courts at Ludhiana, Punjab. Before going to court, both sides will first try to settle the dispute by talking to each other in good faith.

13. Contact

Questions about these terms can be sent to hello@sthirventures.com.