This policy explains how to cancel a STHIR subscription and when you can get a refund. It forms part of our terms of service.
Monthly plans
- You can cancel at any time.
- Cancellation takes effect at the end of the month you have paid for, and you keep access until then.
- We do not refund part of a month.
Yearly plans
- If you cancel within 7 days of your first yearly payment, we refund the subscription fee in full.
- After those 7 days, you can cancel the renewal at any time. You keep access until the end of the paid year, but we do not refund the rest of the year.
Additional users
Additional users are billed with your plan, for the same period. If you remove a user, the charge stops from your next billing date. We do not refund the current period.
Implementation and other services
- If you cancel implementation, migration, training or customisation work before it starts, we refund what you paid for it in full.
- Once work has started, we refund only the part of the fee for work not yet done.
Payment errors
If you were charged twice or charged the wrong amount, we refund the excess in full, whenever you tell us.
How to cancel or ask for a refund
Write to hello@sthirventures.com from your registered email, with your organisation's name and the invoice number. We confirm cancellations in writing.
Approved refunds are paid to the original payment method within 7 working days, with a GST credit note. Your bank may take a few more days to show the money in your account.
Delivery
STHIR is software used online. Nothing is shipped. Your account is ready to use once we have set it up, and we email the sign-in details to the people you name.
Your data after cancelling
When your subscription ends, you have 30 days to export your data, as described in our privacy policy.